Shipping Policy
Shipping Policy
We aim to dispatch all orders placed before 4pm Monday–Friday on the same day. Orders placed after 4pm or on weekends will be dispatched the next working day.
UK Shipping
We offer the following delivery options for UK orders:
| Carrier | Service | Estimated Delivery | Cost |
|---|---|---|---|
| Evri | Standard | 2–3 business days | From £2.99 |
| Evri | Express | 1–2 business days | From £3.99 |
| Royal Mail | Tracked 48 | 2–3 business days | From £2.99 |
| Royal Mail | Tracked 24 | 1–2 business days | From £3.49 |
| Royal Mail | Next Day | Next business day | From £5.99 |
| Royal Mail | Special Delivery Next Day | Next business day (guaranteed) | From £7.99 |
Free Shipping
Free shipping is available on all UK orders over £25. Orders over £20 also qualify for free standard shipping — check at checkout for the applicable threshold on your order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number (where applicable). You can use this to track your parcel via the carrier's website.
Important Notes
- All our products are UK TPD compliant.
- Delivery times are estimates and may vary during busy periods or due to carrier delays.
- We are unable to ship to PO Boxes.
If you have any questions about your delivery, please contact us at: info@ecigs-uk.com